Brindle Terms of Service

Last updated 27 July 2025

1. Introduction and what these terms do

Section 1.1

brindleai.com is a site, service and platform that provides CV-formatting services to the recruitment sector. The site and platform are owned and the service is provided by BRINDLE LIMITED ("Brindle", "us" and "we" below), NZ Business Number 9429052872136, a limited company incorporated in New Zealand. Our registered office address is available on the New Zealand Companies Office register. To contact us, please email info@brindleai.com.

Section 1.2 When these terms apply

These Terms of Service ("Terms") apply when you ("you," "your" and "User" below) create an account to use any features, services, products or tools (together, the "Services") offered via https://www.brindleai.com (the "Platform"). To use our Services you must agree to these Terms, so please read them carefully. We'll ask you to confirm agreement when you create an account; a contract arises on acceptance. If you use any Services before accepting, you confirm you have read, understood and accept these Terms, our Terms of Use for the Site, our Privacy Policy, Cookie Policy and any other notices we post. If you disagree, please do not proceed — all payments are non-refundable (see Section 4.6).

You are responsible for ensuring anyone accessing our Services via your account is aware of and complies with these Terms, our Privacy Policy and our Cookie Policy.

By signing up you confirm you intend to use the Platform and Services in the course of business (i.e. you are a "trader" not a "consumer"). If you act on behalf of a company, you warrant you have authority to bind it, and that the company — and not you personally — will be our customer. We act only for the company, not its founders, employees or other affiliates.

IF YOU DO NOT ACCEPT THESE TERMS YOU CANNOT USE THE PLATFORM OR OUR SERVICES.

Section 1.3 Before you make a purchase

We are not obliged to provide samples or trials prior to purchase; we encourage you to review our demo material and activate a free trial. All payments are non-cancellable and non-refundable, subject only to Section 4.6.

Section 1.4 Terms subject to change

We may update these Terms from time to time by posting the revised version at https://www.brindleai.com/terms. Your continued use constitutes acceptance of the updated Terms.

2. Data Protection

Section 2.1 It's your data

All rights, titles and interests in data you upload remain yours. You confirm you have obtained any consents necessary to upload personal data (e.g. candidate CVs). We will never share your data without your explicit permission, save as legally required.

Your data is transmitted over secure connections; passwords are hashed and never stored in plain text. Access to your company's data is controlled by permissions you assign. You must ensure your team uses strong, unique passwords.

Section 2.2 Account creation

You must keep your user ID and password confidential and are responsible for all activity under your account. You agree to log out at the end of each session and notify us immediately at info@brindleai.com of any unauthorised use. We may monitor activity to detect illegal or unauthorised use.

Section 2.3 Data collection

Subject to confidentiality (see Section 2.11), you agree we may collect and analyse non-personal, aggregated data from your Platform usage to improve our Services. Any such data will be anonymised. For full details, see our Privacy Policy.

Section 2.4 Granting ourselves access for customer support purposes

During a support interaction, you implicitly consent to our staff accessing your company profile to assist. Once the interaction ends, access is revoked. We require team members to regularly review and remove unnecessary access.

Section 2.5 Providing platform feedback

Any feedback you provide (e.g. feature suggestions) is non-confidential and we may use it without compensation to you.

Section 2.6 Phone, SMS and email contact

If you provide phone or SMS details you may receive communications from us; opt-out any time via info@brindleai.com.

Section 2.7 Who is the controller and who is the processor

When we process personal data for our own purposes (e.g. account setup, billing, support), we act as "data controller" under the New Zealand Privacy Act 2020 (and the EU/UK GDPR where applicable). When we process data you upload for CV formatting, we act as your "data processor." We always comply with our Privacy Policy.

Section 2.8 What data we will process on your behalf

Section 2.9 We will only act on your documented instructions

We process personal data only as you instruct via the Platform or email, unless required by law (in which case we will notify you where permitted).

Section 2.10 We will take steps to ensure data is processed securely

We implement appropriate technical and organisational measures to protect your data, taking into account:

Section 2.11 Everyone who processes personal data is under a duty of confidence

All staff and subprocessors are bound by confidentiality obligations before receiving any personal data.

Section 2.12 General authorisation to appoint subprocessors

You authorise us to appoint subprocessors under contracts with at least equivalent data-protection obligations. We remain liable for their performance.

Section 2.13 International transfers

If personal data is transferred outside New Zealand, we ensure appropriate safeguards (e.g. adequacy decisions, standard contractual clauses) are in place.

Section 2.14 Auto-deletion

You may also request immediate deletion at any time via info@brindleai.com.

3. Proprietary rights

We own all right, title and interest in the Services, Platform and all related IP. You retain ownership of your data and confidential information. No rights or licences are granted except as expressly set out herein.

4. Payment of fees

Section 4.1 General payment information

You will pay the fees (plus GST or other taxes) displayed at purchase ("Fees"). We may change Fees at the end of your term or Renewal Period upon notice.

Section 4.2 Additional fees

If you exceed your monthly quota, you will be charged £2 per additional profile upload.

Section 4.3 Invoices

Invoices are due on the date specified or within 20 days of receipt. Late payments incur 12% annual interest and recovery costs; unpaid amounts may lead to suspension or termination (Section 5.2).

Section 4.4 Subscription services

Access requires a Subscription. Monthly plans renew every 30 days; annual plans every 12 months (each a "Renewal Period") until cancelled (Section 5.2). You may switch plans as described in the UI. Fee increases require advance notice and your opt-in.

Section 4.5 Promotions

Promotional pricing applies only for the stated period. Afterwards, standard pricing resumes.

Section 4.6 Refunds

All payments are non-cancellable and non-refundable, except as expressly set out here.

Section 4.7 Incorrect bills

If you believe an invoice is incorrect, notify us within 7 days of its date.

5. Term and termination

Section 5.1 Term of agreement

Your agreement runs for the Service Term and renews automatically until terminated (Section 5.2).

Section 5.2 Termination rights

Either party may terminate on 30 days' written notice, effective no earlier than the end of the current term. We may terminate immediately for material breach. Upon termination you must pay for Services rendered; data remains downloadable until auto-deletion (Section 2.14).

Section 5.3 Effect of termination

If you cancel or we terminate, access ends on your last subscription day. You may re-subscribe at any time under the then-current Terms. Download any documents before cancellation — data will be deleted per Section 2.14.

6. Representations & warranties

Section 6.1 Authority

If you act on behalf of an entity, you represent you have authority to bind it to these Terms.

Section 6.2 Appropriate use

You confirm:

If you cannot confirm, you must stop using the Platform immediately.

Section 6.3 Restrictions

You will not:

Section 6.4 Our licence to you

We grant you a non-exclusive, non-transferable, non-sublicensable licence to use Materials solely in connection with the Services.

Section 6.5 Our indemnity to you

We indemnify you against third-party claims that the Services infringe patents or misappropriate trade secrets, subject to prompt notice and our defence control. Remedies include replacement, modification, licence procurement or (if impracticable) termination and refund of unused prepaid fees.

Section 6.6 Your licence to us

You grant Brindle permission to use your company logo on brindleai.com.

Section 6.7 Your indemnity to us

You indemnify us against any claims, losses or expenses arising from (a) your breach of these Terms, (b) your failure to obtain consents for personal data, or (c) any instructions you provide.

7. Disclaimers & limitation of liability

Section 7.1 Limitation of liability

We do not limit liability for death, personal injury or fraud. Otherwise, our total liability (and that of our officers and employees) is capped at the Fees you paid in the 12 months preceding the event, and we are not liable for indirect, incidental or consequential damages.

Section 7.2 Allocation of risk

You agree our pricing reflects this risk allocation.

Section 7.3 Cannot guarantee uninterrupted service

We do not guarantee uninterrupted, error-free service, but will use reasonable efforts to minimise downtime and communicate maintenance.

Section 7.4 Disclaimer of warranties

Except as expressly provided, all Services are provided "as is" without any warranties, and we disclaim all implied warranties to the maximum extent permitted by law.

Section 7.5 No claims against individuals

All claims must be brought against Brindle Limited, not against any individual.

8. Complaints

To file a complaint, email info@brindleai.com with your concerns. You'll receive an acknowledgement within 48–72 hours, a senior team member will respond within 5 working days, and a final decision within 10 working days.

9. Miscellaneous

These Terms, our Privacy Policy and Cookie Policy constitute the entire agreement. Any violation is an unlawful business practice and may entitle us to injunctive relief. Failure to enforce a provision does not waive our rights. If any provision is unenforceable, it is severed and the remainder remains in force. You may not assign rights or obligations without our written consent; we may assign freely. No agency or partnership is created by these Terms. Notices are deemed given on receipt or one day after email transmission. Governing law: New Zealand; exclusive jurisdiction of its courts.

10. Definitions

Personal Data: any information relating to an identified or identifiable natural person.

Processing: any operation or set of operations performed upon Personal Data—collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, alignment, restriction, erasure or destruction.

11. Collection of Personal Data

12. Purposes of Processing

13. Retention of Personal Data

We retain Personal Data as long as necessary to fulfil the purposes in Section 12 or as required by law.

14. Your Rights

15. Changes to this Policy

We may revise these sections from time to time. The most current version governs our processing of your Personal Data and is always available on our Website. We will notify you of material changes by posting a notice on our Site.